As all great leaders know… leaders are not perfect. Try as they might, every leader still has flaws. They still make mistakes. They still fall short. They still have regrets. They still yearn to do better. Every leader is imperfect. So why is it that so many leaders try to appear flawless? While strength and
The late John W. Gardner, a cabinet member who served under President Lyndon B. Johnson, gave us these wise words: “The first and last task of a leader is to keep hope alive—the hope that we can finally find our way through to a better world—despite the day’s action, despite our own inertness, shallowness, and
An article written by Michael Hess for CBS Money Watch serves as a reminder that customer service really is not customer service when done begrudgingly. In the article, If You Do Something For A Customer, Do It Happily, Hess relates a story about a very poor customer service experience that could have been completely different had
Reflecting on recent events and the current political and social climate, I felt this article from two years ago was worth republishing this week. Remember, we cannot force others to grow or to change or even to understand our own perspective; but we can plant seeds. ___________________________________________________________________________ I do not know with whom the following
Whether virtually or in person, I hope you get to share some love, laughter, and conversation this holiday season with those dear to you. May this crazy year close with blessings and hope for the future! Merry Christmas!
Last week we began considering how closely linked are the virtues of Self-Control and Self-Discipline. A very simple explanation of the two is that Self-Control is about controlling reactions and keeping urges in check, while Self-Discipline is about persevering and maintaining positive habits. So how are reactions and habits connected? As I noted in my last article, Self-Control is of course
Self-Control. It is an incredibly important and powerful trait, with a very big job description. It is responsible for keeping your temper in check, it’s in charge of holding your tongue, it is required to prevent you from eating all of the Christmas cookies at once, and it must be ever vigilant in the face
This week we are celebrating Thanksgiving Day here in the USA. Though the date changes year to year, my entire life Thanksgiving Day has fallen just after my birthday, which makes it an even greater season of reflection for me. A few years ago I shared a story about sitting in a Starbucks and observing
