An article written by Michael Hess for CBS Money Watch serves as a reminder that customer service really is not customer service when done begrudgingly. In the article, If You Do Something For A Customer, Do It Happily, Hess relates a story about a very poor customer service experience that could have been completely different had
Reflecting on recent events and the current political and social climate, I felt this article from two years ago was worth republishing this week. Remember, we cannot force others to grow or to change or even to understand our own perspective; but we can plant seeds. ___________________________________________________________________________ I do not know with whom the following
Whether virtually or in person, I hope you get to share some love, laughter, and conversation this holiday season with those dear to you. May this crazy year close with blessings and hope for the future! Merry Christmas!
Last week we began considering how closely linked are the virtues of Self-Control and Self-Discipline. A very simple explanation of the two is that Self-Control is about controlling reactions and keeping urges in check, while Self-Discipline is about persevering and maintaining positive habits. So how are reactions and habits connected? As I noted in my last article, Self-Control is of course
Self-Control. It is an incredibly important and powerful trait, with a very big job description. It is responsible for keeping your temper in check, it’s in charge of holding your tongue, it is required to prevent you from eating all of the Christmas cookies at once, and it must be ever vigilant in the face
This week we are celebrating Thanksgiving Day here in the USA. Though the date changes year to year, my entire life Thanksgiving Day has fallen just after my birthday, which makes it an even greater season of reflection for me. A few years ago I shared a story about sitting in a Starbucks and observing
No one likes failure. No one sets out to fail. Even when you fearfully anticipate failure, you still try your best to avoid it. But failure, to some degree, is inevitable. Nobody can do everything perfectly every time. Even the most successful people have and will experience failure. Highly successful author and speaker Seth Godin
Awhile back I saw and shared the following image on social media, which shows two photos of renowned basketball coach John Wooden side by side with basketball star Kareem Abdul-Jabbar (formerly known as Lew Alcindor). The two photos were taken decades apart, and are accompanied by the caption: “Never forget those who helped & guided
