It’s February, March and early April 2011. I have decided to base my Inspirational Vehicle in southern California, specifically Los Angeles for approximately 10 weeks. The Inspirational Vehicle is my motor home, in which I do some of the inspirational things I love most – read, write, think, memorize inspirational literature, photography and simply enjoy
One of the most successful business writers of our time recently wrote these words: “Some of the worst customer service can occur internally – within an organization itself. In many companies, if you call another department you think you’re talking to an adversary. This can happen not only at work, but also at home. The sad
Early each morning of every business day, Caroline Anschutz is hard at work – serving you! Lucky for you and nearly 20,000 other Dail-E News subscribers, Caroline loves what she does… and it shows! Caroline is an Industry Analyst for U.S. LifeLine and the Editor of Dail-E News (http://dailenews.mdsi.org/). She is a talented aggregator of
A million times, all leaders have heard and read the many benefits of a “win-win,” “make sure everyone wins,” “mutually beneficial” life-long philosophy. We also know that such a life-long philosophy is useless unless backed up with consistent action and behavior. I am a huge proponent of not just believing, but living such a philosophy
Culture eats strategy for lunch! You may have heard this statement, or you may have read articles or heard presentations with a similar theme. Culture does indeed eat strategy for lunch! Culture is far more important, particularly over time, than one or more strategies. Webster defines culture as “the set of shared attitudes, values, goals, and
The following quotation from Christian D Larson is absolutely superb! Excellent advice for healthcare leaders… and everyone else on the planet! Because the content of this quotation is so rich, so relevant, so positive, so impactful, and so comprehensive, I have broken it down into chunks that can be more easily internalized and applied as
Kelly Goldsmith and Marshall Goldsmith recently wrote a thought-provoking article titled High-Impact Performers For Tough Times: 6 Ways to Keep Them Happy. The authors suggest steps to keep today’s high-impact performers and tomorrow’s great leaders happy: “1) Show Respect: This may seem obvious, but it can’t be done by rote. Genuinely treating employees with kindness, respect,
Colleen Barrett, President Emeritus of Southwest Airlines describes The Triple Bottom Line as follows: 1. “Treat your people right, and good things will happen. When we talk to our people, we proudly draw a pyramid on the chalkboard and tell them: You are at the top of the pyramid. You are the most important person
