I have always been a people watcher. Not in an inappropriate way – I simply like to spend my time in a crowd noticing the details of that crowd. Whether sitting in my favorite coffee shop, strolling through a museum, or relaxing in a park, I keep my eyes open for interesting people. It might
We are in a series discussing and learning from the recently published book titled Great Leaders Grow: Becoming a Leader for Life. The book, authored by Ken Blanchard and Mark Miller is available wherever best selling books are sold. I encourage you to purchase a copy and join our discussion and learning. The book is directly applicable
Inspiration is more than motivation. Inspiration is greater and more powerful than motivation. A person can be motivated by a number of factors. Fear is a common motivator, and so is money or other rewards. Guilt, or a sense of duty or obligation can also be a motivator. Inspiration, however, is birthed from
For the next several articles in this column, we will study and learn from the recently published book by Ken Blanchard and Mark Miller titled, Great Leaders Grow: Becoming a Leader for Life. The book is published by Berrett-Koehler Publications and is available wherever best selling books are sold. I encourage you to purchase a copy
Human beings are relational creatures; we thrive on interaction and attention, and because of our relationship-focused tendencies, we are easily influenced by those with whom we interact. Regardless of how good or bad the influence of our friends, family and colleagues may be, the fact remains that the influence exists, and it effects us
An article written by Michael Hess for CBS Money Watch serves as a reminder that customer service really is not customer service when done begrudgingly. In the article, If You Do Something For A Customer, Do It Happily, Hess relates a story about a very poor customer service experience that could have been completely different had
The February 2013 issue of Inc. Magazine reminds all leaders, including healthcare leaders, of important leadership principles. In a brief article titled The Overachiever’s Playbook, Inc.com columnist Jeff Haden reminds leaders that, “The most successful people in business approach work differently. They don’t just work harder; they work smarter.” “They don’t create backup plans. Backup
I have long admired the leadership and wisdom of General Colin Powell. I had the privilege several years ago to spend about thirty minutes alone with the General, and my positive perception and respect for him did not diminish one bit – in fact, it increased exponentially! Here is a man who not only possesses
