August 27, 2013

Today’s article is the fifth in a series learning from the book by Paul Smith, Lead With A Story: A Guide to Crafting Business Narratives that Captivate, Convince, and Inspire. The book is available wherever bestselling books are sold. In chapter six, titled “Define Customer Service Success and Failure,” Paul Smith does an excellent job of

Read More

August 26, 2013

Read More

August 22, 2013

We’ve all had skeptics in our lives. Whether it was a sibling, parent, classmate, coworker, boss, spouse, or a complete stranger—you’ve probably had someone say to you, “You can’t…” or “That will never work…” or “It won’t last…” or some other variation of doubt and skepticism.

Some people are crushed by these kinds of naysayers and let these words of doubt extinguish their dreams. But other people—and I’d consider myself one of these—take skepticism as a challenge…

Read More

August 22, 2013

As a leader, how easily do you admit weakness or inadequacy? How often do you ask for help? Are you tempted to shelter your ego and muscle through difficulty on your own?

In a blog post this week, speaker, author and leader Michele Cushatt wrote about a recent experience she had that forced her to confront her own weakness and admit that even though she is a leader, she too has moments of need.

In her post Michele shares this piece of wisdom for every leader…

Read More

August 21, 2013

Read More

August 20, 2013

 Today’s article is the fourth in a series learning from the book by Paul Smith, Lead With A Story: A Guide to Crafting Business Narratives that Captivate, Convince, and Inspire. The book is available wherever bestselling books are sold. What if, following a meeting and discussion with your team, each member sought you out or sent

Read More

August 19, 2013

Read More

August 15, 2013

“Inside every impossible is the word ‘possible’… if only we dare to see it.”

– Lysa TerKeurst

Have you ever been told something was impossible? Have you ever told yourself that something was impossible? Whether it was loudmouthed naysayers or your own quiet doubts, I’m guessing you’ve probably been there before. We all have.

Think back over your life and career…

Read More