During a recent interview and discussion, I asked Gene Kirtser, President/CEO of ROi a wide range of questions regarding ROi’s role in improving the performance and success of those they serve. Gene will be presenting and answering questions at the upcoming Healthcare Supplier/Provider Institute meeting, April 9-10, 2012 in Las Vegas. Kirtser’s 3 highest priorities …
“When you start loving what you are learning, it will no longer look like work. Everything will fall in place after that. Just fall in love.” A.K. Raha wrote these words of great wisdom. The same great wisdom is also true for what we normally describe as “work.” Imagine the incredible positive change that …
Forbes recently published an interesting article titled Top Executive Recruiters Agree There Are Only Three True Job Interview Questions. Contributing author, George Bradt, wrote the article. Bradt argues that there are only three true job interview questions: 1. “Can you do the job? 2. Will you love the job? 3. Can we tolerate working with you?” …
Big thinkers, backed by integrity and big personal commitments, many times accomplish big, worthy results. Take the case of Larry Potterfield, founder of a small company called MidwayUSA, located in Columbia, Missouri. In 2009, MidwayUSA became the 18th small business to win the Malcolm Baldrige National Quality Award. Now, Potterfield’s business continues to enjoy …
It has been my honor and privilege to visit each and every United States Presidential Library and Museum in America. The Presidential Libraries/Museums are managed by the National Archives and Record Administration, and are owned by the American people. Each library and museum features the history, legacy and times of one former United States …
After nearly 40 years in healthcare leadership, I continue to believe that most healthcare leaders do not spend nearly enough time and energy learning from outside the healthcare field. If you ask most healthcare leaders to be honest about what they read, the conferences they attend, and the personal and professional development sessions in which …
The November, 2011 Harvard Business Review, “How I Did It” section contains an interesting and thought provoking article that, in my opinion, all healthcare leaders would do well to read, and carefully think about. The article is written by Kevin Peters, President of Office Depot and leader of all Office Depot’s retail stores throughout United …
The Harvard Business Review recently published an article that is particularly germane to healthcare organizations and healthcare leaders during this time of “healthcare reform” and a seemingly “new normal,” much slower and weaker economy. A huge title wave of negativity and pessimism has engulfed healthcare, maybe more appropriately described as a tsunami. Although some healthcare …
It was my privelege to speak and lead a discussion last week with the leadership of one of Morrison Management Specialists’ very successful healthcare divisions. The division is led by Jack Lawless, an outstanding inspirational leader. Jack is a true professional in every sense of the word. Morrison serves approximately 460 acute care clients and …
It was my honor to speak and lead a discussion this week with the leadership of one of Morrison Management Specialists’ very successful healthcare divisions. The division is led by Jack Lawless, an outstanding, inspirational leader. Jack is a true professional in every sense of the word. The theme of the meeting was “STEP UP,” …
Winners and losers… both lose. You read that right… winners and losers both lose. The critical difference is the way winners handle losing! Harvard Business School professor, Rosabeth Moss Kanter addresses this critical issue in the April 2011 Harvard Business Review. Kanter writes: “Even for the best companies and most-accomplished professionals, long track records of …
The August 29, 2011 issue of Time Magazine includes a well-written article that is important, and highly relevant to every leader, and certainly every healthcare leader in America! The article is entitled The New Greatest Generation. Author Joe Klein writes, “a new kind of war meant a new set of skills. Now veterans from …
When the people you lead come to any of your meetings, they have expectations. They expect to leave each of your meetings with specific and relevant information, direction and inspiration regarding accomplishing the mission and goals of your team and their organization. And so it is with any presentation, email or other communication from their …
There is much truth and power in the following high-impact leadership principle: “When we do what we choose to do, we are committed. When we do what we have to do, we are compliant.” Millions, probably billions of employees, staff, and associates across America and around the world are compliant, but not committed. The same is true in …
In the excellent book titled The Go-Giver: A Little Story About a Powerful Business Idea, The Chairman, a hugely successful and wise entrepreneur and business leader comments on the coffee just served by Rachel. Rachel is a member of the staff at The Chairman’s mansion and estate. The Chairman comments to his student and mentee named …
I recently received some excellent leadership advice from WALKTHETALK.com. Absolutely excellent leadership advice for any situation, in any industry, now or in the future. Follow this simple advice (not so simple to apply and live!) and you will dramatically improve the positive impact and positive results from your leadership! “Dear Leader, Here are …
The May 9, 20011 issue of Forbes Magazine features an article titled Transitions: Michael Reinvents Dell. Based on a recent interview with Michael Dell, the author discusses the transition of Dell from a “shiny box seller” to a board-based supplier of IT products and services with $61.5 billion in annual sales. In the article, Jim Breyer, …
Great companies, including great healthcare organizations, go to great lengths to ensure that only people who are willing, ready, eager and able to support and fit within the company culture are recruited and hired. Even with all that time and effort, mistakes are made and people are employed who ultimately do not support the values …
One of the most successful business writers of our time recently wrote these words: “Some of the worst customer service can occur internally – within an organization itself. In many companies, if you call another department you think you’re talking to an adversary. This can happen not only at work, but also at home. The sad …
Culture eats strategy for lunch! You may have heard this statement, or you may have read articles or heard presentations with a similar theme. Culture does indeed eat strategy for lunch! Culture is far more important, particularly over time, than one or more strategies. Webster defines culture as “the set of shared attitudes, values, goals, and …