It was my honor to speak and lead a discussion this week with the leadership of one of Morrison Management Specialists’ very successful healthcare divisions. The division is led by Jack Lawless, an outstanding, inspirational leader. Jack is a true professional in every sense of the word. The theme of the meeting was “STEP UP,” …
Winners and losers… both lose. You read that right… winners and losers both lose. The critical difference is the way winners handle losing! Harvard Business School professor, Rosabeth Moss Kanter addresses this critical issue in the April 2011 Harvard Business Review. Kanter writes: “Even for the best companies and most-accomplished professionals, long track records of …
The August 29, 2011 issue of Time Magazine includes a well-written article that is important, and highly relevant to every leader, and certainly every healthcare leader in America! The article is entitled The New Greatest Generation. Author Joe Klein writes, “a new kind of war meant a new set of skills. Now veterans from …
When the people you lead come to any of your meetings, they have expectations. They expect to leave each of your meetings with specific and relevant information, direction and inspiration regarding accomplishing the mission and goals of your team and their organization. And so it is with any presentation, email or other communication from their …
There is much truth and power in the following high-impact leadership principle: “When we do what we choose to do, we are committed. When we do what we have to do, we are compliant.” Millions, probably billions of employees, staff, and associates across America and around the world are compliant, but not committed. The same is true in …
In the excellent book titled The Go-Giver: A Little Story About a Powerful Business Idea, The Chairman, a hugely successful and wise entrepreneur and business leader comments on the coffee just served by Rachel. Rachel is a member of the staff at The Chairman’s mansion and estate. The Chairman comments to his student and mentee named …
I recently received some excellent leadership advice from WALKTHETALK.com. Absolutely excellent leadership advice for any situation, in any industry, now or in the future. Follow this simple advice (not so simple to apply and live!) and you will dramatically improve the positive impact and positive results from your leadership! “Dear Leader, Here are …
The May 9, 20011 issue of Forbes Magazine features an article titled Transitions: Michael Reinvents Dell. Based on a recent interview with Michael Dell, the author discusses the transition of Dell from a “shiny box seller” to a board-based supplier of IT products and services with $61.5 billion in annual sales. In the article, Jim Breyer, …
Great companies, including great healthcare organizations, go to great lengths to ensure that only people who are willing, ready, eager and able to support and fit within the company culture are recruited and hired. Even with all that time and effort, mistakes are made and people are employed who ultimately do not support the values …
One of the most successful business writers of our time recently wrote these words: “Some of the worst customer service can occur internally – within an organization itself. In many companies, if you call another department you think you’re talking to an adversary. This can happen not only at work, but also at home. The sad …
Culture eats strategy for lunch! You may have heard this statement, or you may have read articles or heard presentations with a similar theme. Culture does indeed eat strategy for lunch! Culture is far more important, particularly over time, than one or more strategies. Webster defines culture as “the set of shared attitudes, values, goals, and …
In his most recent book, Ken Blanchard tells a true story regarding consulting with a bank. When I got in front of all the key managers, I said, “I certainly appreciate your sending me your purpose statement. Ever since I got it, I have slept much better. I put it next to my bed …
As we discussed last week, IBM recently released an extensive study titled “Capitalizing on Complexity.” The study, conclusions and recommendation are based on face-to-face conversations with more than 1,500 CEOs worldwide. Not surprisingly, one of the major findings is that CEOs of ‘standout organizations’ are capitalizing on complexity by focusing on“Embodying Creative Leadership.” “Asked to …
This is the fourth and last in a series of articles examining Leadership Lessons from the highly effective, world-renowned leader named Dwight D. Eisenhower, the thirty-fourth president of the United States. We have been examining the still, highly relevant leadership lessons contained in the book entitled: Dwight Eisenhower’s Leadership Lessons. The book is free to …
This is the third in a series of articles examining Leadership Lessons from the highly effective, world-renowned leader named Dwight D. Eisenhower, the thirty-fourth president of the United States. In the book entitled: Dwight Eisenhower’s Leadership Lessons, the editors write the following: “On D-day, Eisenhower launched the Normandy invasion with fiery, confident rhetoric. But as he waited …
This is the second in a series of articles examining Leadership Lessons from the highly effective – yet often underrated – world-renowned leader named Dwight D. Eisenhower, the thirty-fourth president of the United States. In the book entitled: Dwight Eisenhower’s Leadership Lessons, the editors write the following: “As commander of all the allied troops, Dwight …
“Leadership is the art of getting someone else to do something you want done because he [or she] wants to do it.” That definition of leadership came from the highly effective – yet often underrated – world-renowned leader named Dwight D. Eisenhower, the thirty-fourth president of the United States. I recently enjoyed rereading the book …
In a fascinating recent interview, the presidents of Harvard University and Massachusetts Institute of Technology described themselves and their world-class universities as “elevators of opportunity.” Merriam-Webster’s 11th Collegiate Dictionary defines the word ‘elevator’ as follows: “One that raises or lifts something up; an endless belt or chain conveyor with cleats, scoops, or buckets for raising …
Implementation of Healthcare Reform Stay Focused, Engaged and Very Much Involved Dr. Tevi Troy was the opening keynote speaker for the 2010 Health Industry Group Purchasing Association (HIGPA) Expo, Oct. 25. Tevi Troy is a Visiting Senior Fellow at the Hudson Institute, a Senior Fellow at the Potomac Institute, and a writer and consultant …
Empowered: Unleash Your Employees – Energize Your Customers – Transform Your Business. All healthcare leaders can benefit from reading and careful study of a new book titled Empowered: Unleash Your Employees… Energize Your Customers… Transform Your Business. The book was written by Josh Bernoff, Senior Vice President, Idea Development at Forrester Research and Ted Schadler, Vice President …