Great companies, including great healthcare organizations, go to great lengths to ensure that only people who are willing, ready, eager and able to support and fit within the company culture are recruited and hired. Even with all that time and effort, mistakes are made and people are employed who ultimately do not support the values …
One of the most successful business writers of our time recently wrote these words: “Some of the worst customer service can occur internally – within an organization itself. In many companies, if you call another department you think you’re talking to an adversary. This can happen not only at work, but also at home. The sad …
A million times, all leaders have heard and read the many benefits of a “win-win,” “make sure everyone wins,” “mutually beneficial” life-long philosophy. We also know that such a life-long philosophy is useless unless backed up with consistent action and behavior. I am a huge proponent of not just believing, but living such a philosophy …
The following quotation from Christian D Larson is absolutely superb! Excellent advice for healthcare leaders… and everyone else on the planet! Because the content of this quotation is so rich, so relevant, so positive, so impactful, and so comprehensive, I have broken it down into chunks that can be more easily internalized and applied as …
Kelly Goldsmith and Marshall Goldsmith recently wrote a thought-provoking article titled High-Impact Performers For Tough Times: 6 Ways to Keep Them Happy. The authors suggest steps to keep today’s high-impact performers and tomorrow’s great leaders happy: “1) Show Respect: This may seem obvious, but it can’t be done by rote. Genuinely treating employees with kindness, respect, …
In his latest book titled Lead with LUV: A Different Way to Create Real Success, Ken Blanchard writes the following: “Leadership is not about love – it is love. It’s loving your mission, it’s loving your customers, it’s loving your people, and it’s loving yourself enough to get out of the way so other people can …
Ken Blanchard, the prolific best-selling author, is paid big bucks to speak to people and organizations all over the world. In his latest book, Blanchard writes: “When I ask groups of managers, ‘How many of you think you are a leader?’ fewer than a third of them raise their hands.” Imagine that! Less than a …
In his most recent book, Ken Blanchard tells a true story regarding consulting with a bank. When I got in front of all the key managers, I said, “I certainly appreciate your sending me your purpose statement. Ever since I got it, I have slept much better. I put it next to my bed …
Imagine how you would feel if a highly successful, internationally respected business leader said this about you. Not only said it, but wrote it in a book for the entire world to see and read: “She has ensured that no grief goes unattended; that no joy goes unshared; that each achievement is celebrated; and that …
It is my honor to highly recommend a newly published book titled Lead with LUV: A Different Way to Create Real Success. For those leaders who truly desire to improve their personal, professional and organizational leadership skills and results, and to truly make a huge difference by serving others, this book is pure gold! This excellent leadership …
How many mistakes have you made today? How many mistakes have you made this week? How many mistakes have you made this month or this year? There are at least two correct and very powerful answers to these important questions: 1. The first correct and powerful answer is “more than I realize!” Everyone reading this …
This is the last in a series of articles examining a recent IBM study titled “Capitalizing on Complexity.” The study, conclusions and recommendation are based on face-to-face conversations with more than 1,500 CEOs worldwide. In the concluding section of the study the authors state the following: “For CEOs and their organizations, avoiding complexity is not an …
For the past two weeks, this column has examined a recent IBM study titled “Capitalizing on Complexity.” The study, conclusions and recommendation are based on face-to-face conversations with more than 1,500 CEOs worldwide. Another of the major findings is that CEOs of ‘standout organizations’ are capitalizing on complexity by “Building Operating Dexterity.” “To create a profile …
Abigail Adams was the wife of the second President of the United States of America, John Adams. To this day, she remains one of the most influential women in American history. Like other women of her time, Abigail Adams lacked formal education. However, she possessed great intelligence and wisdom. She had a serious interest …
Continuing our discussion from last week, IBM recently released an extensive study titled “Capitalizing on Complexity.” The study, conclusions and recommendation are based on face-to-face conversations with more than 1,500 CEOs worldwide. One of the major findings is that CEOs of ‘standout organizations’ are capitalizing on complexity by “Rethinking Customer Relationships.” “Customers keep getting connected — …
As we discussed last week, IBM recently released an extensive study titled “Capitalizing on Complexity.” The study, conclusions and recommendation are based on face-to-face conversations with more than 1,500 CEOs worldwide. Not surprisingly, one of the major findings is that CEOs of ‘standout organizations’ are capitalizing on complexity by focusing on“Embodying Creative Leadership.” “Asked to …
In his excellent book titled, What Got You Here Won’t Get You There: How Successful People Become Even More Successful, Marshall Goldsmith does an excellent job of explaining why virtually all successful people resist changes necessary to go from where they are (here), to where they want to go (there). Goldsmith calls this propensity ‘The Success Delusion.’ He writes, …
A recent issue of Fortune Magazine featured an article entitled: Five Business Myths To Ditch Now. The author, Verne Harnish writes, “There’s nothing like humbling times to force chief executives [and other leaders] to let go of the sacred-cow ideas and grandiose illusions they’ve been harboring… and start building on reality.” The five myths – …
IBM recently released an extensive and very thought-provoking study titled “Capitalizing on Complexity.” The study, conclusions and recommendation are based on face-to-face conversations with more than 1,500 CEOs worldwide. If there was ever a time when healthcare leaders throughout America need to capitalize on complexity, it is now! This study provides excellent food for thought, …
In order to be even modestly successful, healthcare leaders MUST become highly effective at influencing people who do not report to the healthcare leader. In my experience over 40 years in healthcare, one of the most fundamental and critical core competencies of exceptional healthcare leaders is their ability to positively influence people who do not report to …