C.S. Lewis wrote, “The next best thing to being wise oneself is to live in a circle of those who are.” That is one powerful statement! Excellent advice that will, if heeded, significantly improve your leadership and your positive impact as you move through life. The most effective leaders very carefully select those who …
The incredible value and return on investment from open, honest, transparent communication and sharing was clearly on display Monday and Tuesday of this week. The setting was the annual Healthcare Supplier/Provider Institute Meeting, April 25&26, 2011 in Las Vegas. Participants included executives representing all facets of healthcare, including hospitals, IDNs, manufacturers, suppliers, distributors, GPOs, and …
How many dead people “show up for work” every morning at your organization? How many dead people show up every morning across America and around the world? They are on the payroll for sure, but you would be hard-pressed to identify an important or significant contribution they have made in the past 3 to 5 …
Great companies, including great healthcare organizations, go to great lengths to ensure that only people who are willing, ready, eager and able to support and fit within the company culture are recruited and hired. Even with all that time and effort, mistakes are made and people are employed who ultimately do not support the values …
It’s February, March and early April 2011. I have decided to base my Inspirational Vehicle in southern California, specifically Los Angeles for approximately 10 weeks. The Inspirational Vehicle is my motor home, in which I do some of the inspirational things I love most – read, write, think, memorize inspirational literature, photography and simply enjoy …
One of the most successful business writers of our time recently wrote these words: “Some of the worst customer service can occur internally – within an organization itself. In many companies, if you call another department you think you’re talking to an adversary. This can happen not only at work, but also at home. The sad …
Early each morning of every business day, Caroline Anschutz is hard at work – serving you! Lucky for you and nearly 20,000 other Dail-E News subscribers, Caroline loves what she does… and it shows! Caroline is an Industry Analyst for U.S. LifeLine and the Editor of Dail-E News (http://dailenews.mdsi.org/). She is a talented aggregator of …
A million times, all leaders have heard and read the many benefits of a “win-win,” “make sure everyone wins,” “mutually beneficial” life-long philosophy. We also know that such a life-long philosophy is useless unless backed up with consistent action and behavior. I am a huge proponent of not just believing, but living such a philosophy …
Culture eats strategy for lunch! You may have heard this statement, or you may have read articles or heard presentations with a similar theme. Culture does indeed eat strategy for lunch! Culture is far more important, particularly over time, than one or more strategies. Webster defines culture as “the set of shared attitudes, values, goals, and …
The following quotation from Christian D Larson is absolutely superb! Excellent advice for healthcare leaders… and everyone else on the planet! Because the content of this quotation is so rich, so relevant, so positive, so impactful, and so comprehensive, I have broken it down into chunks that can be more easily internalized and applied as …
Kelly Goldsmith and Marshall Goldsmith recently wrote a thought-provoking article titled High-Impact Performers For Tough Times: 6 Ways to Keep Them Happy. The authors suggest steps to keep today’s high-impact performers and tomorrow’s great leaders happy: “1) Show Respect: This may seem obvious, but it can’t be done by rote. Genuinely treating employees with kindness, respect, …
Colleen Barrett, President Emeritus of Southwest Airlines describes The Triple Bottom Line as follows: 1. “Treat your people right, and good things will happen. When we talk to our people, we proudly draw a pyramid on the chalkboard and tell them: You are at the top of the pyramid. You are the most important person …
In his latest book titled Lead with LUV: A Different Way to Create Real Success, Ken Blanchard writes the following: “Leadership is not about love – it is love. It’s loving your mission, it’s loving your customers, it’s loving your people, and it’s loving yourself enough to get out of the way so other people can …
I am betting that every person reading this article has heard the Golden Rule a thousand times. I am also betting that every person reading this article has been reminded, a thousand times or more, of the many benefits of living by the Golden Rule. Do Unto Others As You Would Have Them Do Unto …
Ken Blanchard, the prolific best-selling author, is paid big bucks to speak to people and organizations all over the world. In his latest book, Blanchard writes: “When I ask groups of managers, ‘How many of you think you are a leader?’ fewer than a third of them raise their hands.” Imagine that! Less than a …
In his most recent book, Ken Blanchard tells a true story regarding consulting with a bank. When I got in front of all the key managers, I said, “I certainly appreciate your sending me your purpose statement. Ever since I got it, I have slept much better. I put it next to my bed …
Ken Blanchard has written extensively regarding the hundreds of benefits of ‘catching people doing things right.’ The benefits and positive results for all concerned are astounding. If done properly, there is no downside to ‘catching people doing things right.’ Hundreds of benefits… for all concerned… with no downside. Now that is something worth pursuing! During …
Imagine how you would feel if a highly successful, internationally respected business leader said this about you. Not only said it, but wrote it in a book for the entire world to see and read: “She has ensured that no grief goes unattended; that no joy goes unshared; that each achievement is celebrated; and that …
Celebrate Success! Sounds simple. Sounds basic. Sounds logical. Sounds intuitive. Sounds like common sense. Sounds like everyone would appropriately celebrate success for a million great reasons. Reality, in many cases, is quite different. It is astounding the number of people, the number of leaders (remember, everyone is a leader!), the number of organizations that do …
It is my honor to highly recommend a newly published book titled Lead with LUV: A Different Way to Create Real Success. For those leaders who truly desire to improve their personal, professional and organizational leadership skills and results, and to truly make a huge difference by serving others, this book is pure gold! This excellent leadership …