Always Serve The Best Interests Of Your Client

Scott Boras is a mega-superstar sports agent, representing many of the highest profile and highest paid major-league baseball players during the past 20 years.  Scott’s clients, such as Alex Rodriguez and many other major-league baseball superstars, have consistently enjoyed record breaking, ever-increasing compensation packages due to excellent negotiations based on past or expected performance.

Scott Boras shared “The Best Advice I Ever Got” in a recent issue of Fortune Magazine:

“In 1985, very early in my career, I had hired my former law professor to be a consultant in an arbitration case.  He was a seasoned negotiator and a labor law attorney.

After completion of the negotiation – my first multiyear major-league contract – we went out to dinner.  He said, ‘My advice to you is that you always serve the best interests of your client.  An industry will change in response to you, but it won’t do it willingly.’

He said that if you are really effective at what you do, 95% of the things said about you will be negative.  Keep your head on straight, don’t get emotional, take the heat, and just make sure your clients are smiling.”

The first reading of the statement, “If you are really effective at what you do, 95% of the things said about you will be negative,” may seem like an overstatement or not even true.  However, think about the most successful attorneys you know.  I guarantee you that other than their smiling clients, almost everything said about them is negative.  Think about the super successful, the super rich and the super powerful, such as Bill Gates and many of his peers and business colleagues.  Virtually everything said about them during critical times in their lives, particularly by the press, is negative.  Think about the current and past Presidents of the United State, particularly while they are in office.  Overwhelmingly, US citizens are negative about many things the President is or is not doing, or some of the things he plans or does not plan to do.

The statement “An industry will change in response to you, but it won’t do it willingly,” is also an important insight.  The same is true of people.  People will many times change in response to you, but they will rarely do it willingly.  Organizations will many times change in response to you, if you are highly effective, but the organization will rarely change willingly.

They key is to create and maintain laser-like focus on “always serving the best interests of your clients.”  This is simple, excellent, powerful, enduring advice… and a major Tip for Success regardless of your personal and professional choices in life.  By the way, if you can’t or won’t serve the best interests of a client, for whatever reasons including integrity, honesty or legacy, get rid of the client!  Regardless of money or other important factors, if you can’t or won’t truly serve the best interests of a client, refer them elsewhere or politely end the relationship.     Life is too short and your integrity and peace of mind is far too fragile.

Serve only those people and organizations worthy of your very best.  If they are not worthy of your very best, send them elsewhere.  Then, with your head held high and with all you have… Always Serve The Best Interests Of Your Client.

Print Friendly, PDF & Email
no comments
Add a comment...

Your email is never published or shared. Required fields are marked *

I am a leader, speaker, and author who is passionate about Leadership Excellence and Achieiving Greater Success. I am the author of the books Be An Inspirational Leader(2016) and Presidential Leadership (2013), and deliver keynote presentations on those topics and several others.

Featured posts

Archives

“Dan Nielsen is a gifted facilitator and inspiring presenter. He truly has a passion for leadership and for getting to the heart of the matter. He knows what it takes to motivate both individuals and groups and genuinely leads by the example he sets.”

Sharla K JonesVP, HR Learning & Development Manager, PlainsCapital Bank

__________

“Dan is the ultimate professional. He has exceptional relationship development and group facilitation skills. He is a keen observer and is able to offer accurate insights into business relationships.”

- Brenda Moon, Vice President Client Executive, MedAssets

__________

“Dan is a forward thinking leader who is optimistic, collaborative and open to change. He is trusted and respected by colleagues. His speaking style is enthusiastic, confident and engaging. You know that a successful outcome will be delivered when Dan is leading the way.”

- Rick Provencher, Director Member Solutions, Amerinet

__________

“Dan is a great communicator and inspirational speaker. His message is positive and always very motivating. I recommend Dan to help any organization optimize their employees' potential.”

- John Penhollow, Director of Corporate Accounts, Medical Action Industriesi

__________

“Dan is a gifted leader who has the extraordinary ability to develop a strategic vision and mobilize an organization to achieve it. He operates with great integrity and character. Dan completely understands business dynamics and utilizes that understanding to optimize exceptional leadership.”

- Stacy Shillan, IV Infusion & Respiratory Services, Walgreens

__________

“Dan has a passion for leadership and for providing the tools for others to become effective, insightful leaders.”

- Linda DeWolf, Founder, Travel Well

__________

More Testimonials>>